Intelligence that participates in the work.
MTech brings the knowledge and coordination of an entire organization to the moment work happens: to the person at the machine, to the team around the job, and to whoever is running the business.
A company’s knowledge
is scattered.
Some lives in manuals. Some lives in software. Some is buried in email. A tremendous amount lives in experienced people’s heads.
Procedures and specs
Written once, filed somewhere, rarely open at the moment they matter.
Records and history
Assets, work orders and service history, spread across systems that don’t talk.
Decisions and context
What the customer said, what was promised, what changed, buried in threads.
Experience
Which units act up, which sites need extra care, what really fixed it last time.
The person standing in front of the machine usually has access to only a fraction of it.
Meanwhile, the office coordinates the job with incomplete information about what is actually happening.
MTech connects those two worlds.
See the work. Carry it.
Keep it connected.
Each part does a different job. Together they let physical work become business information, and business information become coordinated action.
The glasses
Give the system a perspective on the physical work, and bring the right knowledge to the person doing it.
Field awarenessThe coworkers
Use the business’s knowledge and tools to move the responsibilities around the job forward.
Digital coworkersThe connective tissue
Keeps the work connected as people, agents and systems take their turns, so nothing is dropped or done twice.
The architectureOne job.
Three perspectives.
A technician is sent to a site they have never visited: rooftop unit 3 isn’t cooling. Follow the visit as the technician, the digital team and the business owner experience it. Pause at any moment and ask the system what it knows.
The platforms
behind the visit.
The same visit runs across the systems that hold the work. Each has a clear role.
Service and assets
The field service platform: assets, service history, visits, work orders and the official record. MTech’s intelligence works inside it.
Where people and agents work
The working environment where people and digital coworkers talk, hand off and decide together.
Obligations and completion
Tracks each defined obligation, who owns it, and whether it has actually been completed.
The knowledge of a whole organization, at the moment work happens.
Two minutes,
or twenty.
A person in the field can draw on the relevant history, procedures, tools and expertise. Digital coworkers carry the surrounding responsibilities forward. The business keeps the context, ownership and evidence needed to see the work through. Explore each part.
Knowledge that meets you at the machine
Identification, guidance, a working companion, and documentation done right the first time.
Field awareness → For the work around the jobGiving software a job
Coworkers with real responsibilities, working across email, chat and business systems.
Digital coworkers → For the businessWhy it holds together
How responsibility and the approved next action move together as work changes hands.
The architecture →